Hotels.com: Book Hotel Deals

1.07M reviews
Content rating
PEGI 3
50M+
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Content rating
PEGI 3
Users Interact, Digital Purchases
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About this app

Hotels.com® is a hotel booking app for finding and reserving hotels worldwide—from city-center rooms and beach resorts to budget motels and luxury stays. Members save up to 20% instantly with Member Prices* and earn rewards** for future trips. Search, compare, and reserve your stay in a few taps.

WHY TRAVELERS CHOOSE HOTELS.COM
- Over 500,000 properties worldwide, from budget rooms to 5-star and luxury stays
- Earn rewards on every stay, use them like cash, no blackout dates
- Compare places side by side in the app and get alerts when prices drop
- Book work trips faster with your saved business travel preferences
- The price you see is the price you pay—no hidden fees, plus free cancellation on most hotels***

SAVE WITH MEMBER PRICES AND EARN REWARDS
Become a member for free and save up to 20% instantly on select hotels with Member Prices. Then earn rewards on every eligible booking and use them like cash toward your next stay—with no blackout dates. Plus, unlock mobile-exclusive deals in the app.

FIND YOUR KIND OF STAY
Browse over 500,000 properties worldwide and find the right room for your trip, whether you want a place tonight, a weekend getaway, or an extended stay. Whatever the trip calls for, find it here: resorts and all-inclusive resorts, boutique hotels, bed and breakfasts, city hotels, budget motels, and luxury stays—with hotel deals for every kind of trip.

BUSINESS TRAVEL ON HOTELS.COM
Traveling for work? Create a business profile once and save your must-have preferences, from fully refundable stays and Wi-Fi to breakfast, star ratings, and guest ratings. Every time you select "business trip," we show work-ready stays with reviews from fellow business travelers.
- Earn rewards on eligible work stays and use them on future trips
- Keep your work and leisure travel together in one account

LAST-MINUTE DEALS & FLEXIBLE BOOKING
Need a room tonight? Find last-minute deals and reserve a place for tonight, this weekend, or months ahead. If your plans change, cancel for free on most hotels. Reserve now and pay later at many places, and change or cancel your reservation right in the app.

EVERYTHING YOU NEED IN THE APP
- See prices, guest ratings, and amenities for different places side by side
- Search and filter by price, location, guest rating, and amenities, and see every stay on a map with verified guest reviews
- Set price alerts on rooms you're watching and get notified when prices drop
- Use Trip Planner to save your favorite hotels and resorts and share them with friends and family
- Access your booking details anytime—even offline—and contact us or the hotel directly from the app

Download Hotels.com to find and reserve your next room.

In short: Hotels.com is the hotel booking app to find, compare, and reserve hotels and rooms worldwide for leisure and work trips, save instantly with Member Prices, and earn rewards for future trips.

IMPORTANT INFORMATION
*Member Prices are available on select hotels to logged-in members and app users. Savings vary by membership tier; up to 20% requires Gold or Platinum status. The discount will be applied to the price of select hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Rewards are not redeemable for cash and can only be used on eligible bookings.
***Free cancellation on most hotels; some hotels require you to cancel 24–48 hours before check-in. See property pages on our app for details.
The Hotels.com app uses information for analytics, personalization, and advertising.
Book hotels worldwide & earn rewards on every stay. Save with member deals.
Updated on
Oct 12, 2026
Events & offers

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Messages, App activity, and Device or other IDs
  • This app may collect these data types
    Location, Personal info and 9 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

1.04M reviews
Matt Johnson
August 5, 2026
Well, we were back up to 5 stars, but back down to three now. I just had ANOTHER booking where a page refresh pushed out the search dates from this week to next week, and I lost £107 on a non-cancellable booking made 2 days ago where I definitely selected the correct date. this has been happening for years. I usually spot it, but sometimes you're in a rush and money goes down the drain. Flashing and refreshing as the payment goes through on the app, and no clear message for successful completion
5 people found this review helpful
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Hotels.com LP
August 5, 2026
Hi, we’re so sorry you’ve had this frustrating experience. We would like to understand more and see if there’s anything we can do, but unfortunately, we can’t direct message on this platform. Can you reach out to our direct support channels at service.hotels.com, so we can investigate for you?
Chris J
August 13, 2026
Booked a hotel and selected breakfast but when I got to the hotel they said it wasn't included. Checked the confirmation email and it said nothing about it. Spoke with customer services and they just gaslit me and said I must not have selected it, even though I could have booked it there and then and got the same rate including breakfast. I showed them screenshots of this but they weren't at all helpful. Would never use any of the Expedia group again. Check out trust pilot reviews - 1.2 stars!
2 people found this review helpful
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Hotels.com LP
August 13, 2026
We regret that your experience with our customer service team was not satisfactory. To assist you further, please contact our direct support channels at service.hotels.com, as we are unable to send direct messages through the app store. Thank you for your understanding.
Simon C
September 8, 2024
"One Key" Cashback rate terrible compared to old system. I used to get 1 free night based on the average price of the last 10 nights, which was the equivalent to 10%. The new "one key" rate is around 1 or 2%. Absolutely ridiculous. Been a Gold customer for years. Absolutely no reason to stay anymore. Booking dot com have a better selection of hotels at a better price.
44 people found this review helpful
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Hotels.com LP
September 8, 2024
Hi there, we understand you’re frustrated with the new One Key program and want to share some of the new benefits. You’ll be able to earn and use rewards on eligible bookings across Expedia, Hotels.com, and Vrbo. You’ll also be able to use your OneKeyCash as soon as it’s in your account. You can learn more on our website hotels.com/one-key

What’s new

We continue to update our app to help you find your perfect somewhere.